Worry-Free Purchase
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Worry-Free Shopping with Seel
Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. See your specific protections in the widget at cart/checkout, and review complete coverage information in your confirmation email.
Having issues? Visit Seel Resolution Center for easy claims and resolution.
Note: This is a value-added service by Seel. Do not purchase as a standalone item.
Shipping time: Standard shipping: 4-6 working days .
Once an order has been shipped, we cannot change or modify it for any reason. For LTL shipping orders, if the recipient requests a destination change, the shipment will be returned to the sender and we will issue a refund less a 20% restocking fee .
Order processing time : 1-2 working days.
*Business days do not normally include weekends, however Saturday and Sunday deliveries may occur in certain postcode areas.
*If you would like to request a cancellation or make changes to your order. Please contact our customer service team as soon as possible via email ( support@gaslandchef.de ) Monday to Friday. Unfortunately, we cannot guarantee cancellations or changes once an order has been sent to our warehouse as we work quickly to get your order to you.
14 day satisfaction guarantee return on gaslandchef.de!
For whatever reason, you may return unused, unopened items within 14 days of purchase and receive a full refund of the original purchase price. If the item has already been opened, it must be returned in its original packaging along with all original accessories. Used items may also be returned, however a 15% restocking fee will apply if the item cannot be resold as new. The customer is responsible for all shipping costs associated with returning the merchandise. All items must be returned to receive a refund. To complete a return, please email support@gaslandchef.de.
For any items that cannot be used normally or are damaged due to shipping, please contact our customer service immediately. Customer service will investigate the case and give you further instructions. In addition, customer service will promptly arrange for the replacement of your unusable or damaged goods.
For any defective products discovered within 14 days of purchase, please contact support@gaslandchef.de immediately for technical support. If your product is deemed defective and troubleshooting does not resolve the issue, GASLAND will arrange an exchange or refund for you.
The refund may take up to 3 weeks.
For returns not covered by the warranty, GASLAND reserves the right not to refund shipping costs.
